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Where to Find Help


For information about library cards, renewals, paying fines, and other rules, read Library Frequently Asked Questions or call (585) 428-8180.

For reference questions:

For general information assistance, call the Central Library of Rochester and Monroe County Information Center at (585) 428-7300, TDD: (585) 428-8023. These lines are open Monday through Friday from 9:00 am to 5:00 pm and on Saturday from 1:00 pm to 5:00 pm.


For more specific questions, call a Central Library Subject Department 


Call your local library.


 Email your reference question . For more information about our email reference service, click here

  Monroe County WebsiteCity of Rochester Website