Why do I see a second login screen?
Once you've entered your library card number and last name, you should be able to access library databases. If you are asked for a password, you are probably seeing interference from your firewall. If you are connecting from home and have a firewall set up on your computer, try disabling the firewall before you connect. Be sure to clear your cache (temporary Internet files) before connecting again. If that solves the problem, you can configure the firewall to allow access to the database. Consult your firewall’s documentation for specific configuration instructions.
I can't connect to:
Make sure your Internet browser is set to allow cookies.
EBSCO databases may be blocked by accelerator and firewall programs.
If you are using an accelerator program provided by your Internet Service Provider (ISP), you may have to temporarily disable it to connect to EBSCO databases.
If you are using firewall software, try disabling it to determine if that is the problem. If it is, check settings to ensure that referring URLs are allowed.
EBSCO Databases must be accessed by clicking on the link provided on the library's page. Browser bookmarks and favorites, or entering the URL manually in the address box, will not allow the user identification needed to access the site.
See Also: http://support.epnet.com/CustSupport/Customer/Details.aspx?faq=1535
If you're using Internet Explorer 6.0 or higher, the privacy setting may need to be reduced from medium or high to low. Your Internet Browser must be set to allow cookies.
If you have a firewall on your PC it may be preventing access. If your firewall has a security feature that allows you to add trusted web sites, add heritagequestonline.com as a trusted site.
If you are using an accelerator program provided by your Internet service, you may have to temporarily disable it to connect to HeritageQuest.
If you are using a Macintosh computer, use Safari, Netscape, or Firefox instead of Internet Explorer.
AOL users should minimize the AOL browser, and use either Internet Explorer or Netscape.
HeritageQuest must be accessed by clicking on the link provided on the library's page. Browser bookmarks and favorites, or entering the URL manually in the address box, will not allow the user identification needed to access the site.
For additional information, see:
For information about browser and firewall settings, see:
To check your browser settings, see:
Make sure you're using Internet Explorer 7.0 or higher, or try an alternate browser.
Check that cookies are enabled (through security settings).
The Life Records search, cart, and checkout pages require Internet Explorer 7.0 or higher, or an alternate browser.
If you're unable to log into your library account through OverDrive, chances are your card has expired. The library assigns an annual expiration date, which helps keep our accounts current. The regular catalog will still allow you to view your account, but OverDrive will block access until your card is renewed. If this appears to be the issue, please visit or call your local library (during business hours), or contact OverDrive Support for assistance.